FAQ

Below you’ll find answers to the questions we get asked the most when it comes to billing and technical support.

I need a fiber laser metal cutting machine,can you give me some suggestions?

A: Sure,we will give suggestions of the most suitable machine,Before that,we need to know some information to getermine the main parameters. in addition,Our machines can be customized according to buyers’ request.

I want to get this laser cutting machine as soon as possible.How long is the delivery time?

A: For standard sheet and tube fiber laser cutting machine ,it will be 1-3 days, Because our tube and plate laser cutting machines are all in stock, we will produce them in advance.For non-standard machines and customized machines according to client’ specific requirements,it will be 10 to 15 days.

I’m looking for a real manufacturer of fiber laser cutting machine.Are you a factory or trading company?

A:We are the manufacturer and we have 10 years factory experience.As only the machine made by ourself,the quality can be tursted,and the most important thing is that we can do better after-sales service.

I want to buy a fiber laser pipe cutting machine. How should i pay for my order?

A: You need to pay 30% as prepayment at first,then we will start to make production.When the machine is completed,we will send pictures or videos to you,and then you need to pay the balance.We will ship the machine to you after we receive your full payment.You also come to our factory.

Which kind of materials can be processed on cnc fiber laser cutting machine ?

A: Iron, aluminum, carbon steel, stainless steel, copper, hardware and another metal sheet materials.We have free training online. If there is big trouble with your machine in the warranty time, we can repair it.We provide on-site installation training services.

If I want to buy a 3000w laser cutting machine, how can I transport it to my country?

First, please contact us. Determine the power, size, and other requirements you need. Then we adopt wood craft case packaging, we have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.Then our engineers will guide you to use the machine.

A: Sure,we will give suggestions of the most suitable machine,Before that,we need to know some information to getermine the main parameters. in addition,Our machines can be customized according to buyers’ request.

A: For standard sheet and tube fiber laser cutting machine ,it will be 1-3 days, Because our tube and plate laser cutting machines are all in stock, we will produce them in advance.For non-standard machines and customized machines according to client’ specific requirements,it will be 10 to 15 days.

A:We are the manufacturer and we have 10 years factory experience.As only the machine made by ourself,the quality can be tursted,and the most important thing is that we can do better after-sales service.

A: You need to pay 30% as prepayment at first,then we will start to make production.When the machine is completed,we will send pictures or videos to you,and then you need to pay the balance.We will ship the machine to you after we receive your full payment.You also come to our factory.

A: Iron, aluminum, carbon steel, stainless steel, copper, hardware and another metal sheet materials.We have free training online. If there is big trouble with your machine in the warranty time, we can repair it.We provide on-site installation training services.

First, please contact us. Determine the power, size, and other requirements you need. Then we adopt wood craft case packaging, we have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition.Then our engineers will guide you to use the machine.

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